Refund and Returns Policy

Last updated: August 1, 2024

Thank you for shopping at drume.top, owned and operated by Guangzhou Yichengmeng Trading Co., Ltd..

We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.

30-Day Return Window

You have 30 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must meet the conditions outlined below.

Conditions for Return

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it.
  • Be unworn (if applicable).
  • Be in its original packaging.
  • Have all original tags and labels attached.
  • Have the receipt or proof of purchase.

Items that do not meet these conditions may not be eligible for a refund or exchange.

How to Initiate a Return

To start a return, please follow these steps:

  1. Contact us at [email protected] or call us at +16183635733.
  2. Provide your order number and the reason for the return.
  3. Our customer service team will review your request and provide you with instructions on how to send back your item.
  4. Please do not send your item back to us before receiving confirmation and instructions.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

Once we receive your returned item, we will inspect it and notify you that we have received your return. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment.

Refund Processing Time

You will receive the credit within a certain amount of days, depending on your card issuer’s policies. Typically, refunds are processed within 5-10 business days after approval. Please note that it may take some additional time for the refund to be posted to your account.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

  • By email: [email protected]
  • By phone: +16183635733
  • By mail: Guangzhou Yichengmeng Trading Co., Ltd., Shop 102, No.3 Yongfu Road, Yuexiu District, Guangzhou, Guangdong, China
  • Website: drume.top