Shipping Policy

Effective Date: June 1, 2024

Welcome to drume.top! This Shipping Policy outlines the terms and conditions concerning the shipment of your orders from Guangzhou Yichengmeng Trading Co., Ltd.. We are committed to ensuring your products arrive quickly and safely.

Order Processing Time

All orders placed on drume.top are processed within 1-3 business days. This processing time is separate from the shipping time and excludes weekends and holidays. Orders placed after 12 PM AKST (Alaska Standard Time) on a business day may begin processing the following business day. You will receive an email notification with tracking information once your order has shipped.

Shipping Methods & Carriers

We partner with reputable carriers to deliver your products efficiently. Our primary shipping methods include:

  • Standard Shipping: This is our most economical option, typically handled by services such as USPS First Class Mail, USPS Priority Mail, UPS Ground, or FedEx Ground.
  • Expedited Shipping: For faster delivery, expedited options may be available at checkout for an additional fee, utilizing services like USPS Priority Mail Express, UPS 2nd Day Air, or FedEx 2Day.

The specific carrier and method for your order will be selected based on the destination, package weight, and chosen shipping speed.

Shipping Costs

Shipping costs are calculated at checkout based on the weight, dimensions, destination, and selected shipping method of your order. You can view the exact shipping cost before completing your purchase.

We are pleased to offer Free Standard Shipping on all domestic orders over $50 USD.

Estimated Delivery Times

Once your order has been processed and shipped, estimated delivery times are as follows:

  • Domestic (USA): 3-7 business days for Standard Shipping. Expedited shipping options will provide faster delivery, typically 1-3 business days.
  • International (EU & Other Regions): 7-21 business days, depending on the destination country and customs procedures.

Please note that these are estimated delivery times and are not guaranteed. Delays can occur due to unforeseen circumstances, carrier issues, or customs processing.

International Shipping

Guangzhou Yichengmeng Trading Co., Ltd. (drume.top) proudly ships to various international destinations, including the United States (US) and the European Union (EU). If your country is not listed as a shipping option at checkout, please contact us at [email protected] to inquire about possible arrangements.

Customs, Duties, and Taxes

For all international orders, please be aware that the customer is responsible for any customs duties, import taxes, or other fees imposed by the destination country. These charges are not included in the item price or shipping cost and are the responsibility of the recipient. We recommend contacting your local customs office for more information regarding potential charges.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can use this tracking number on the respective carrier’s website to monitor the status and estimated delivery of your package.

Incorrect Address & Undeliverable Packages

It is the customer’s responsibility to ensure that the shipping address provided is accurate and complete. Guangzhou Yichengmeng Trading Co., Ltd. is not responsible for orders shipped to incorrectly entered addresses. If a package is returned to us as undeliverable due to an incorrect address provided by the customer, or if the customer refuses delivery, the customer will be responsible for the original shipping charges plus any return shipping fees. A re-shipping fee will apply for the package to be sent out again.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us immediately at [email protected]. We will work with the shipping carrier to investigate and resolve the issue as quickly as possible. Please retain all packaging materials and damaged goods as they may be required for a claim.

Contact Us

If you have any questions or concerns regarding our Shipping Policy, please do not hesitate to contact us:

  • Company Name: Guangzhou Yichengmeng Trading Co., Ltd.
  • Website: drume.top
  • Email: [email protected]
  • Phone: +16183635733
  • Address: Shop 102, No.3 Yongfu Road, Yuexiu District, Guangzhou, Guangdong, China